[{"data":1,"prerenderedAt":79},["ShallowReactive",2],{"site-contact-settings":-1,"service-e-commerce-dispute-resolution":3,"trust-badges":74,"testimonials-100":77},{"success":4,"message":5,"data":6},true,"Service retrieved successfully.",{"id":7,"name":8,"slug":9,"short_description":10,"description":11,"price":12,"original_price":13,"government_fee":14,"price_on_request":15,"timeline":16,"inclusions":17,"exclusions":23,"process_steps":27,"documents_required":33,"deliverables":39,"guarantee_text":14,"guarantee_days":14,"video_url":14,"video_thumbnail":14,"has_packages":15,"starting_price":44,"is_active":4,"is_featured":15,"is_popular":15,"sort_order":45,"meta_title":46,"meta_description":47,"og_image":14,"subcategory_id":48,"subcategory":49,"category_name":56,"category_slug":57,"packages":58,"content_sections":59,"intake_questions":60,"faqs":61,"additional_charges":72,"onboarding_config":14,"created_at":73,"updated_at":73},100,"E-commerce Dispute Resolution","e-commerce-dispute-resolution","Legal assistance for disputes arising from online purchases and e-commerce transactions.","E-commerce disputes involving non-delivery, defective products, fake products, refund denial, and service failures by online platforms are increasingly common. The Consumer Protection (E-Commerce) Rules, 2020, provide specific protections for online buyers. Our lawyers help you file complaints with the e-commerce platform's grievance officer, the Consumer Forum, and the National Consumer Helpline, and pursue full refund, replacement, and compensation.","4999.00","7999.00",null,false,"Filing within 5-7 days; resolution in 2-6 months",[18,19,20,21,22],"Review of transaction and dispute details","Grievance escalation with the e-commerce platform","Consumer complaint filing if unresolved","Representation in Consumer Forum hearings","Pursuit of refund and compensation",[24,25,26],"Court fees for Consumer Forum","Product testing or expert evaluation","Appeal proceedings",[28,29,30,31,32],"Share order details, product issues, and correspondence with the platform","Lawyer escalates the grievance with the platform's nodal officer","If unresolved, consumer complaint drafted and filed in the Consumer Forum","Evidence presented at hearings","Order obtained for refund, replacement, or compensation",[34,35,36,37,38],"Order confirmation and invoice","Product photographs showing defects","Screenshots of the listing and product description","Correspondence with the seller and platform","Bank or payment transaction records",[40,41,42,43],"Grievance escalation with platform","Consumer complaint if needed","Representation in Consumer Forum","Order for refund or compensation",4999,5,"E-commerce Dispute Resolution | GoodAdvisor","Resolve e-commerce disputes for non-delivery, defective products, and refund denials. Consumer Forum representation.",14,{"id":48,"name":50,"slug":51,"description":52,"category_id":53,"sort_order":45,"meta_title":54,"meta_description":55},"Consumer Law","consumer-law","Protect your consumer rights with expert legal assistance for product defects, service failures, and unfair practices.",3,"Consumer Law Lawyers | GoodAdvisor","File consumer complaints and resolve disputes for defective products, insurance claims, banking issues, and e-commerce problems.","Lawyer Services","lawyer-services",[],[],[],[62,67],{"id":63,"question":64,"answer":65,"sort_order":66},210,"Can I file a case against an e-commerce marketplace like Amazon or Flipkart?","Yes. Under the Consumer Protection Act, 2019, and the E-Commerce Rules, 2020, both the marketplace and the seller can be held liable. The marketplace is responsible for ensuring grievance redressal, displaying accurate product information, and processing returns and refunds as per their stated policies.",1,{"id":68,"question":69,"answer":70,"sort_order":71},211,"What if the seller is based in another city or state?","You can file the consumer complaint in the Consumer Forum where you reside or where the transaction took place. You do not need to travel to the seller's location. E-complaints can also be filed online through the e-daakhil.nic.in portal without visiting the Forum in person.",2,[],"2026-02-24T04:57:37.000000Z",{"success":4,"message":75,"data":76},"Success",[],{"success":4,"message":75,"data":78},[],1787244960134]