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E-commerce Dispute Resolution

  • Review of transaction and dispute details
  • Grievance escalation with the e-commerce platform
  • Consumer complaint filing if unresolved
  • Representation in Consumer Forum hearings
Filing within 5-7 days; resolution in 2-6 months

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About This Service

E-commerce disputes involving non-delivery, defective products, fake products, refund denial, and service failures by online platforms are increasingly common. The Consumer Protection (E-Commerce) Rules, 2020, provide specific protections for online buyers. Our lawyers help you file complaints with the e-commerce platform's grievance officer, the Consumer Forum, and the National Consumer Helpline, and pursue full refund, replacement, and compensation.

What's Included & Excluded

Inclusions

  • Review of transaction and dispute details
  • Grievance escalation with the e-commerce platform
  • Consumer complaint filing if unresolved
  • Representation in Consumer Forum hearings
  • Pursuit of refund and compensation

Exclusions

  • Court fees for Consumer Forum
  • Product testing or expert evaluation
  • Appeal proceedings

How It Works

  1. 1

    Share order details, product issues, and correspondence with the platform

  2. 2

    Lawyer escalates the grievance with the platform's nodal officer

  3. 3

    If unresolved, consumer complaint drafted and filed in the Consumer Forum

  4. 4

    Evidence presented at hearings

  5. 5

    Order obtained for refund, replacement, or compensation

Documents Required

Please keep the following documents ready before proceeding.

  • Order confirmation and invoice
  • Product photographs showing defects
  • Screenshots of the listing and product description
  • Correspondence with the seller and platform
  • Bank or payment transaction records

What You Get

  • Grievance escalation with platform
  • Consumer complaint if needed
  • Representation in Consumer Forum
  • Order for refund or compensation

Frequently Asked Questions

Find answers to common questions about this service.